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Frequently Asked Questions

Air Conditioning

Q. The AC is not keeping my bedroom cool. How shall I fix it?

A. A warm bedroom hampers your sound sleep and comfort. If your AC is ON for a long time but still your bedroom is not cool, check your thermostat wirings, batteries, and fuse box. However, in case your thermostat is proper, ensure that the thermostat fan is on Auto mode.If none of these tips work, Call All Star Plumbing & Restoration. There can be issues related to the evaporative coil, refrigerant leak, or broken fan.

Q. How long can I expect my new air conditioner to last?

A. An air conditioner that is maintained regularly (twice a year) can last for 12-15 years. Regular precautions enhance the performance and lifespan of your AC unit.

HVAC Repair

Q. How to prevent wet HVAC air filters?

A. Change your air filters regularly to prevent clogs in the inner part due to dirt, pollutants, and debris. Always use high-quality filters that catch small particles too and stop them from entering the inner part of your HVAC system.

Water Leak Detection

Q. Can a water leak cause structural damage?

A. A minor water leak, when left untreated for a long period of time, can lead to structural damage. Once your property has structural damage, it is not only unsafe to live in, but it will lighten your pockets too while fixing the leakage.

Also, the property valuation will dropdown. To get rid of such serious consequences, seek professional advice instantly when you spot a water leakage.

Q. Why is water coming out from the bottom of my toilets?

A. This issue is because of the wearing down of the wax gasket that connects your commode to the drain line. In such a scenario, the option is to replace the wax gasket. The replacement of a wax gasket is not a DIY job. You have to remove the commode for replacement which is quite heavy, and also making errors in fixing it can lead to heavy damage. So, get in touch with our water leak repair experts for an effective solution to your problem with zero hassles.

Ceiling Leak Repair

Q. How can I stop a water leak in the ceiling?

A. Water leakage in the ceiling is mainly caused by leaks in the water supply tank, shower leak, or roof leaks due to holes and missing or damaged shingles. If you have leakage in the supply tank or shower, you can fix it by replacing the wax ring or supply tube. In contrast, roof leak repair is complex. So, call our professionals to detect the root cause of the problem and fix it. Also, they will repair the damages caused due to roof leaks.

Q. Is a leaking ceiling an emergency?

A. Yes, ceiling leaks are an emergency, no matter how small or big it is. You need to find the source of the leaks and repair it as soon as possible. If the leaks are left unattended for too long, they can damage your flooring, walls, carpets, furniture, and even the structure of your property. Whenever you find rustic wall stains, peeling paint due to moisture, or dripping water, immediately call our ceiling leak repair experts to resolve the problem efficiently.

Q. How will I know when the wood beneath my shingles needs to be replaced?

A. When the wood is old, more than 30 years, and if it is dry or wet rot, you should replace it. However, calling an All Star Plumbing & Restoration roof leak repair technician will repair or replace the shingles or wood if required while fixing the roof leakage in your house.

Slab Leak Repair

Q. What are signs I should look at to determine if my house requires slab leak repair?

A. When you have a sudden hike in your utility bill, there is the sound of running water despite all water sources being closed, cracks on the floor or walls, presence of mildew or wet spot in the carpet or floor, low water pressure; you are likely to have a slab leak. Call our slab leak repair expert technician to fix it as soon as possible to prevent further damage to your property.

Q. Will my home insurance cover broken pipes under the slab?

A. Standard home insurance covers catastrophic and accidental leakages. However, your claim would be denied for the slow and gradual water damage. Slab leaks also fall in this category as it is very complicated to detect. When the pipe underneath the concrete slabs causes leakage, it will take time to appear on the surface.

Slab Leak Detection

Q. What is the best method to locate a water leak beneath a concrete slab?

A. It’s a complicated job and requires special tools to detect it. But there are main indicators on which you need to keep your eye.

  • Look for damp spots on the floor
  • Sound of running water underneath floor
  • Increase in the water bill

If you see any of these signs, there is a slab leak. It’s critical to find the exact location, so call All Star Plumbing & Restoration for emergency plumbing service for urgent help.

Q. Is slab leak detection the ideal solution for a water leak issue?

A. If you see an unusual spike in the water bill through your habit hasn’t changed, there are high possibilities of a water leak. However, if you have a hot spot on the floor, wet flooring, the sound of running water, or cracks on the floor, slab leak detection and repair is an ideal solution. In case there are no such indications, the leak can be in the water supply or roof. Call All Star Plumbing & Restoration to locate the exact location of leakage and fix it efficiently.

Flood Damage restoration

Q. How do I deal with flood damage?

A. Firstly, call your home insurance company to assess the damage and determine how much loss it will recover. Turn off the main electricity supply of the house to avoid short circuits, wear safety gear, and start restoring your valuables to refrain from further damage. Of course, the water damage would be massive for a person and family to repair, so better to take professional assistance. Our restoration experts will dehumidify your home, repair the flood damages, check for mold, take actions to prevent it, and provide you a clean, dry, and mold-free home.

Water Damage Repair

Q. How to protect my home from water damage?

A. To protect your home from water damage, follow these DIY steps:

  • Shut off the main supply of water during severe leakage or rupture.
  • Proactive check leaks with regular plumbing inspection.
  • Keep your sump pump in good condition
  • Install a thermostat to prevent the pipe from freezing.
  • Ensure that outdoor pipes are properly insulated
  • Install leak detection device as an alarm for water leakage.

24/7 Emergency Plumber

Q. What if I am not sure where the emergency is coming from?

A. Don’t panic; take it easy! Our expert plumbers will do complete inspections of the plumbing system of your property to track the root cause of the problem before diagnosing it so that you may not face the same issue in a short time.

Q. Do you provide repair services for all makes and models on the same day?

A. Our licensed and highly experienced plumbers can repair and install all makes and models of plumbing fixtures. They carry all tools and equipment with them so that we can offer hassle-free installation and repair based on your requirements with no delay.

Drain Cleaning

Q. How often should I call professionals for cleaning the drain?

A. Most of the homeowners call professionals for cleaning the drain when there is an unbearable bad odor, backup of sewer water, or gray water is not able to drain out. However, if your house is old, you need to be preemptive. In such a case, annual drain cleaning is an easy option to keep your drain lines intact all round the year.

Q. The water is not draining from my bathroom sink, and the whole bathroom is flooded. How to fix the issue?

A. Hairfall, body wash, lotions, and soap are to blame for the clogged bathroom sink. Use a plunger to drain the water or clear the debris – if this doesn’t work, call our drain cleaning professionals.

Water Extraction

Q. My house smells musty. How do I remove and avoid musty odors during water extraction?

A. Musty smells are obvious during the water extraction process. However, you should not confuse it with mold odors.

Our professional will completely clean, sanitize, and spray fresheners after the water extraction process to make your house as pleasant as it was before the flooded water.

Q. When do I need to call a water extraction professional?

A. During heavy rainfall, floods, and burst pipe, the water may seep inside your house through flooring, ceilings, or walls or localized flooding in rooms.

So, you should call for an emergency water extraction service instantly. As standing water has the capacity to damage your floorings, walls, furniture, valuables and even weaken the foundation.

Tankless Water Heater

Q. Can tankless water heaters be repaired?

A. Yes, you can repair tankless water heaters. But they require fewer repairs than conventional water heaters. Any issue in the water heater, whether tankless or with a storage tank, you should call for professional assistance to fix it right the first time.

Q. I live in an area with hard water. What shall I do?

A. There are fewer chances for minerals like magnesium and calcium present in your hard water to build up inside the heat exchanger. As you know, tankless water heaters do not store hot water, and so mostly, it will not settle out of the water column.

Moreover, you can install water softeners to remove minerals from your water before it enters your tankless water heater.

Water heater Repair

Q. What causes a hot water heater to leak from the bottom?

A. The crack in the internal tank or loose pipe fitting may be the reason for the leaking. However, if your water heater is leaking continuously, you need to keep a close watch on the source of leaks.

Call our expert plumbers to fix the leak with an instant repair. But when there is some major leaking problem, you need to replace your water heater. Our professionals will rightly guide you on what you need to do to have hot water without any trouble.

Q. Why does my water heater take so long to provide hot water?

A. There are several reasons behind the water taking a long time to heat.

  • When your water heater is too far from the shower or faucet
  • Installation of low volume restrictor
  • The water heater is too old
  • Sediments build up in water heater, especially when the water is hard
  • Installation of under-sized water heater

To fix this problem, you only have to call us. We offer a full range of water heater installation and repair services, which includes all types, brands, and models of the water heater.

Our team takes all COVID precautionary measures while working.